Ben Eaton is a Senior Lecturer in Information Systems at Surrey Business School. Before joining Surrey he held academic positions in information systems departments at Copenhagen Business School and the University of Oslo. Previous to this Ben worked in the telecoms industry for 15 years where his focus was on service innovation. His research interests therefore concern innovation on and within digital platforms and digital infrastructures. His work has been published in journals including MIS Quarterly, MISQ Executive and The Journal of Strategic Information Systems. Ben holds a PhD in Information Systems from the LSE, and his thesis concerning Apple’s model of platform innovation won the prestigious ACM SIGMIS doctoral dissertation competition in 2013. Organisations that he has advised include Thomson Reuters, Telenor, the BBC, Orange, Thales and BT.